About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do! We ship to anywhere in the world for just $3 USD!

  *** For customers located in Brazil, South Africa, Chile and China please note that we are not responsible for your packages once they are shipped out.

  Only express mail with tracking is accepted for these locations and a proof of shipping will be provided but shipping to these locations is unreliable and usually takes 1 to 2 months to arrive. So if you are located in one of these places place your order at your own risk.

• What's my ring size?

  All of our sizes refer to US womens sizes (unless otherwise specified), please refer to the ring size chart below:
  
  

• How much does Shipping cost?

  Shipping costs for anywhere in the world:

  $3 for the first item
  $1.75 for any additional items

  Add $2.50 for EXPRESS shipping with tracking! You can choose this option at checkout. It only affects the shipping costs for the first item (E.g. $5.50 for the first item, additional items are still $1.75)

• How long will it take to receive my order?

  We ship within two to three business days of receiving payment.
  Once shipped most orders take anywhere from 10 to 15 business days (excluding weekends and holidays) to arrive depending on the efficiency of your local postal service.

  Orders with express shipping usually take anywhere from 7 to 12 business days at most.

• CHRISTMAS SHIPPING INFO & DEADLINE

  The Christmas season is always hectic! The postal service has to handle a huge increase in packages to process which can sometimes cause delays. To make sure your package arrives in time for Christmas please place your order on or before the following dates:

  For standard shipping: December 1st
  For express shipping; December 5th

  Any order placed after these dates will arrive after Christmas!

• More info on our Surprise Boxes!

  For every month you purchase , we will send you a surprise box containing 3 to 5 items worth $30 USD! See our FB page for more info on what we have sent in the past!

  - PRICE INCLUDES SHIPPING AND TRACKING!

  - Your package will be sent within the first week of the next month and we will email you back with a TRACKING number

  - Items can include jewelry, accessories, stationery, home decor, and more! Each month is different and a surprise but we will send you at least one piece of jewelry from our stores! If you like our products and our style you will most likely like the items we send to you!

  *What if one of the products is broken or damaged?*

  We check every item before sending it out but in the unfortunate event that it does get get damaged in the mail please contact us within a week of receiving your package and we will send you a replacement.

  *What if I don't like one of the products that I receive?*

  If for some reason you don't like the product we send you, our suggestion would be that our products make excellent gifts! But if you prefer, contact us and let us know what it is that you don't like. And you can ship the unused product back to us (at your own expense). While we are unable to offer you a refund, we can send you an extra month of our surprise boxes!

• What happens if an item arrives damaged in the mail?

  We try our best to make sure that our packages get to you safe and sound. But sometimes accidents can happen and things can end up damaged.

  If this happens please contact us immediately! If you mail us back the broken or damaged item we will mail you back a replacement free of charge.

• What if my package is missing items I ordered?

  We check all packages prior to sending them out but if you do find that your order is incomplete, please email us immediately with photos of the original package (both front and back) especially of the customs & insurance form on the back of the package as it will help us clarify how many of which items we've sent to you.

  If it is a mistake on our part, we will compensate you for your missing items!

• We are not responsible for orders if ...

  1) The package does not arrive due to a wrong or insufficient address provided by the customer. So please make sure your address is correct!!!

  2) The item doesn't fit. Please read the listing for each item carefully! Some items are only available in certain sizes! All sizes are listed using US sizes (Women Sizes not Mens!). We do not do returns or refunds on orders if the size isn't right as it is clearly written in every listing!

• Do you do wholesale?

  Yes we sure do! Contact us at [email protected] and we will get back to you asap!

• Still have questions?

  Email us using the contact button on our store page and we will make sure to get back to you within 24 hours. We're here to help and answer any questions you may have :)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.